User Guide
You may download a detailed copy of the Data Vault Manager User Guide here:
User Guide (PDF).
Contact
If you can't find your answer in the user guide or the frequently asked questions (FAQ) below, you can find out how to contact a live support rep on the contact page above, or click here:
Contact.
F.A.Q (Frequently Asked Questions)
What Operating Systems and Applications are supported by Lakeview Data Vault? - Lakeview Data Vault supports all major operating systems including: Windows, Linux, Mac OS X, Novell Netware, and Sun Solaris. Lakeview Data Vault supports several specific server based applications. Including; Microsoft SQL Server, Microsoft Exchange Server, Oracle Database, MySQl Database, and Lotus Domino/Notes.
How is data privacy maintained? - All data is encrypted with user's defined encryption key before it is sent to our online backup server. Without the encryption key, the backup files are useless to anyone else. The backup user is the only person who can decrypt the backup files to reveal the original content.
How do we backup "Open Files"? - Files should never be backed up while they are in use by an application. When an application is running, it stores its data both in system memory and in data files. Backing up the data files while an application is running would fail to capture the application data stored in system memory during the backup job. Not only would it be backing up less data than what should be backed up, it can also lead to data inconsistency; that can finally result in backup files being unusable by the application.
The correct and the only right way to backup an application is to shutdown the application before running a backup job (unless hot backup is supported). When an application is shutdown, it frees its acquired system memory and flushes all application data from system memory to its data files. The data files now contain everything needed to start an application successfully. Backing up application data files while they are not in use will guarantee data consistency and backup files usability. Please consult our User's Guide (above) for more information on how to use Pre-Backup commands and Post-Backup commands to shutdown and restart applications before or after a backup operation.
What should I do if a backup error is reported in my backup report? -
- Check if this is a configuration problem (e.g. network problem, proxy setting problem)
- Check error log and activity log which can be located in C:\Program Files\Online-Backup\log (default location) for more information
- Try running backup again manually to see if the same error occurs.
How long will it take me to backup my files? - Use this calculator to determine how long it will take to complete your initial backup.
